Privacy Policy

1. Information We Collect

We collect information you provide directly to us:

• Account information (name, email, phone, address)
• Business information (company name, tax ID)
• Transaction details
• Payment information (processed securely by Stripe)
• Communication preferences

2. How We Use Your Information

• Process transactions and payments
• Generate shipping labels
• Send order updates and notifications
• Prevent fraud and ensure platform security
• Improve our services
• Comply with legal obligations

3. Information Sharing

We share your information with:

• Payment processors (Stripe)
• Shipping carriers (FedEx)
• Communication services (SendGrid, Twilio)
• Law enforcement when required by law

We never sell your personal information.

4. Data Security

We implement industry-standard security measures including:

• SSL/TLS encryption for data transmission
• Encrypted database storage
• Regular security audits
• Access controls and authentication

5. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Opt out of marketing communications
• Export your data

6. Cookies

We use cookies and similar technologies to:

• Maintain your session
• Remember your preferences
• Analyze platform usage

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Transaction records are kept for 7 years for tax and legal compliance.

8. Children's Privacy

Our platform is not intended for users under 18. We do not knowingly collect information from children.

9. Changes to Privacy Policy

We may update this policy periodically. We will notify you of significant changes via email or platform notification.

10. Contact Us

For privacy concerns, contact us at:
Email: support@itadauthority.com
Phone: +1-555-0100